NOC-SHIFTThe Shift Nervous System for Fibre NOC
Escalation tracking that detects faults before they cascade, structures chaotic handovers in one click, and keeps every shift on the same live board — 24/7.
Built for Fibre Operations
Everything a shift needs, nothing it doesn't.
Live Escalation Board
One shared, realtime ticket board across shifts and laptops. No silos, no lost handovers.
AI Handover Agent
Upload rough notes, WhatsApp exports or monitor logs — structured Name, Status, Owner, Priority and Type in one click.
SLA Watch + Urgency Alerts
Breach and stale-ticket detection with automatic mail + WhatsApp escalation to the support line.
Power-Level Media Logs
Switch, ONU and dB readings logged per incident in a standard format.
SOP Library + Link Repository
Procedures with file attachments and a versioned history of every link change.
MTTD · MTTR Analytics
Detect, diagnose and repair times per ticket and per engineer, compiled into weekly reports.
How It Works
Rush hour to resolved in three steps.
Capture
Paste the after-shift block, upload WhatsApp exports, monitor CSVs or switch maps. The agent structures everything.
Converge
Word-order-proof matching merges updates into existing tickets instead of duplicating them. Review, then import.
Close out
Exact restoration times, RCA, customer mail and shift report — with MTTD/MTTR banked per engineer.
Shift Impact
Fewer stale tickets. Faster restores. Auditable handovers.
Detect sooner
Stale-ticket nudges and live board keep every escalation visible from the minute it lands.
Repair faster
Owners, power levels, SOPs and history travel with the ticket — no archaeology mid-outage.
Stay compliant
Breach flags, urgency alerts and immutable archives stand up to customer and audit review.