NOC-SHIFTAbout the Shift Console
The NOC Shift Console is the shift nervous system for Cedarview's fibre operations — one shared, realtime escalation board replacing scattered chat threads, stale spreadsheets and lost handovers. Every ticket carries its owner, SLA clock, power readings, root-cause analysis and customer mail trail, and every shift closes with an auditable report.
Why it exists
Rush-hour NOC work arrives as messy pasted blocks, emails and WhatsApp exports. The console's AI agent structures that chaos into Name, Status, Owner, Priority and Link Type in one click — and converges repeat reports into the same ticket instead of duplicating it.
How shifts use it
Log the escalation with its exact down time → work it with fibre traces, power levels and SOPs → notify the customer → close with the exact restoration time. MTTD, diagnose and repair times are banked per ticket and per engineer automatically.
Who runs it
Built for Cedarview NOC engineers. Accounts are approved by a single admin; every change is attributed and audited. Contact the NOC →