NOC Shift Console — Cedarview NOC

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No active shift label — set it in Settings

● Connecting…

System Online — Monitoring Active

Shift Command Center

SLA pressure, due updates, and inbox signals at a glance.

noc-shift:~$ watching shift board

No shiftSupabase syncAI agent armedSLA watch

Needs an update now (no log in 45 min / SLA at risk)

Next steps

1) Paste your after-shift block in Bulk Import → review → Import. 2) Unknown names auto-enter the Customer / Link DB for Sheet verification. 3) Use Compose for confident customer replies even when SLA is exhausted. 4) Shift Report → Copy / Download → Save & close shift archives the session.

Ticket Log

Every outage, owner team, SLA clock, and restoration trail.

Bulk Import

Paste any unedited block — after-shift STATUS/UPDATE format or in-day escalation lists (1. link, @owner applies to the block below it, FTTH name/address/phone/LOS, (P1) tags). Review before importing. ⬆ Upload also takes WhatsApp exports (.txt), outages.log CSV from netops monitor, and old JSON.

“@Person” becomes the follow-up owner for every ticket below it until the next @.

auto-add unknowns to DB

← Back to log

Shift / ownership

Follow-up team

Down since (editable)

SLA target (hours)

Resolved at (exact — overrides close time)

Type

Zone

Sensor / device

Level

Type (ticket)

Issue detected at

Created by

Affecting / downstream links

Client ticket ID

Time restored / total downtime

Live escalation

Closing time defaults to now — set Resolved at to the exact restoration time from the mail or field report before/after closing.

Root Cause Analysis

Root cause

Action taken

Details

Add activity log entry

Log date (exact — defaults to now)

Attach pictures (optional)

Compose

Polished Cedarview NOC mail — generate, refine with AI, edit, send in one click.

Ticket (autofills)

Message type

Channel

Tone

To (email address)

Cc (optional)

Recipient / customer name

Link / issue name

Status

Ticket / Ref #

Down since / duration

Key detail (cause, team on site, ETA)

AI: not configured — set key in Settings.

Subject

Draft — edit freely, then send

Sending logs a copy to the ticket timeline.

Inbox / Gmail Connector

Live Gmail picks up ticket notifications + customer replies and auto-syncs them into matching tickets every 2 minutes while connected. Paste-email mode works with zero setup.

1 · Connect Gmail (optional, live mode)

Create a Google Cloud OAuth Client ID (Web) → add your hosted origin (e.g. https://noc.yourcompany.com) to Authorized JavaScript origins → paste the Client ID in Settings. Scopes used: gmail.readonly. Nothing is sent anywhere except Google.

Not connected.

Gmail search query

2 · Paste-email fallback (no setup)

Paste raw customer email / ticket notification

Customer / Link Database

Auto-grows from Bulk Import. Verify against your Google Sheet via CSV or live Sheets read.

Name	Type	Site	Contact	Notes	Sheet ✓

No entries yet.

Shift Report

Handover format matching your after-shift style. Regenerates live from the log.

Copy into mail / WhatsApp, or download as .txt for records.

Switch Map

Switch components: Zabbix maps, customers per switch, live PRTG sensors (down / traffic below threshold auto-flags).

CSV: switch, site, zabbix_map_url, customer, port, prtg_sensor, status, traffic_mbps, threshold_mbps

Standard Operating Procedures

Text + document library. Lead/admin can add; engineers read.

Shift Archive

Closed shifts. Immutable record — export for audit.

No saved shifts yet.

Analytics

Every closed shift banks a daily record automatically — the weekly report below rewrites itself from those records plus the live board.

Weekly report — auto-generated words (updates every time you open this tab)

Settings

Identity, SLA defaults, Google connectors, data control. Stored locally.

Shift identity & signature

Shift label

Engineer name

Title

Phone

Support email

SLA & reminders

Default SLA (hours)

Update-due after (mins)

Enable browser notifications

Google connectors

Google OAuth Client ID (Gmail + Sheets live read)

Google Sheet ID (from sheet URL) + range

Sheet range

Deploy origin (for OAuth allowlist)

Host this file (Nginx/Apache/cPanel/static) at an https origin, then add that exact origin in Google Cloud → Credentials → Authorized JavaScript origins. Full steps ship in DEPLOY.md.

AI pipeline — Claude via secure server

Provider

Model

Keys live only in Cloudflare Secrets, never in any browser. Login in Settings → Cloud to use AI. No keys to paste, rotate, or leak.

One-click sending

Server relay endpoint (optional — POST JSON {to,cc,subject,body} for SMTP sending)

Support WhatsApp line (digits only, e.g. 2348012345678 — urgency alerts open here)

Send via Gmail uses your connected Gmail (adds gmail.send scope). Send via server POSTs to the relay above. Email app is the offline fallback (mailto). Every send is appended to the ticket timeline.

Cedarview branding

Upload logo PNG (optional — replaces built-in SVG mark)

Mail automation

Auto-fetch Gmail every 2 min

Auto-create tickets from new mail

Auto-sync updates matching tickets on status changes; weak mails (e.g. "reconfirm link status") never flip a ticket. New-mail creation checks the last 7 tray mails for consensus first.

Cloud — Supabase (multi-user, standard MVP)

Supabase URL

Supabase anon key (public, safe for browser)

Password

Pending access requests (admin)

Online system — Supabase Postgres is the record. No local silos; every signed-in board converges via realtime.

Data

Online system — tickets live in the shared cloud board. This button only clears this browser's crash cache, then reloads from cloud.

Shift Command Center

Needs an update now (no log in 45 min / SLA at risk)

Next steps

Ticket Log

Bulk Import

Shift / ownership

Root Cause Analysis

Add activity log entry

Inbox / Gmail Connector

1 · Connect Gmail (optional, live mode)

2 · Paste-email fallback (no setup)

Customer / Link Database

Shift Report

Switch Map

Standard Operating Procedures

Shift Archive

Analytics

Weekly report — auto-generated words (updates every time you open this tab)

Settings

Shift identity & signature

SLA & reminders

Google connectors

AI pipeline — Claude via secure server

One-click sending

Cedarview branding

Mail automation

Cloud — Supabase (multi-user, standard MVP)

Pending access requests (admin)

Data

The Shift Nervous System for Fibre NOC

Engineer access

Shift Command Center

Needs an update now (no log in 45 min / SLA at risk)

Next steps

Ticket Log

Bulk Import

Shift / ownership

Root Cause Analysis

Add activity log entry

Compose

Inbox / Gmail Connector

1 · Connect Gmail (optional, live mode)

2 · Paste-email fallback (no setup)

Customer / Link Database

Shift Report

Switch Map

Standard Operating Procedures

Shift Archive

Analytics

Weekly report — auto-generated words (updates every time you open this tab)

Settings

Shift identity & signature

SLA & reminders

Google connectors

AI pipeline — Claude via secure server

One-click sending

Cedarview branding

Mail automation

Cloud — Supabase (multi-user, standard MVP)

Pending access requests (admin)

Data

New ticket

DB entry

Email signature

Save & close shift

Add to activity entry

The Shift Nervous System for Fibre NOC

Engineer access